Refund & Returns Policy

Last Updated: 15/11/2024

At Erektus Remedies International, we want you to be satisfied with your purchase. If you are not entirely happy, we offer the following refund and return options.

1. Refund Policy

1.1. Refund requests must be submitted within 7 days of receiving your order.
1.2. Refunds will only be processed if the product is unopened, unused, and in its original packaging.
1.3. Shipping fees are non-refundable.
1.4. Refunds will be made to your original payment method once the returned item has been inspected.

2. Returns Policy

2.1. To initiate a return, contact us at info@erektusremedies.co.za with your order number and reason for return.
2.2. Products must be returned to:
    Shop 13 Victoria, 218 Langalibalele Street, Pietermaritzburg, KwaZulu-Natal.
2.3. Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

3. Non-Returnable Items

3.1. Opened or used products.
3.2. Products purchased on clearance or promotional sales.